Contact Us

Who handles what

The Zoome team is responsible for the operation of the casino, including account access, bonus terms, game performance and payments. This review website is a separate editorial project, so we cannot act on your behalf or change anything inside your Zoome account. If your question concerns your balance, a withdrawal, verification or a technical fault, the Zoome support desk is the party that can actually resolve it.

The team reads and replies in English. Sending the message in another language will not produce a faster or clearer answer, so write in plain English to keep the exchange short.

Keep sensitive details out of this form

This contact form is not a secure channel. Never send your password, your banking information, your full card number, your crypto wallet address or scans of your identity documents through it. A legitimate support team will never ask you for those items in an open form, and no amount of caution on our side can protect data that was submitted in plain text. If you believe you have shared such details, change your Zoome password without delay and contact the casino directly through its own official channels.

When gambling stops being a game

If you are struggling to control your play, or if gambling is causing you financial or personal harm, the contact form is not the right place to turn. Use the responsible-gambling tools that Zoome offers inside your account, such as deposit limits, session reminders and self-exclusion. Those tools are immediate and do not depend on a support reply.

Beyond the casino, independent help organisations in Canada provide free, confidential guidance for people affected by problem gambling. They operate separately from Zoome and from this website, and they do not report anything to the casino. Reaching out to them is a private step you can take at any time, and it does not require you to explain yourself to anyone else first.

If you are under the legal gambling age in your province, you should not be using this form at all. Gambling is restricted to adults of legal age, and anyone under that age should close this page and seek no further contact with Zoome.